FAQs

Welcome to the Tompkins Cortland Community College Library Gateway. If the following FAQs do not answer your specific question or solve a problem please Ask a Librarian.

• How do I contact the Library?
• Why do I need a TC3 Card to use the library? How do I get one?
• How do I print in the Library?
• How do I access the library databases and electronic reserves from off campus?
• I am having trouble accessing the library databases. I get a message about ID number "activation."
• Is there wireless access?
• I need help with research. Where do I go? Can I get help from off campus?
• I work during the day. Do you have evening hours?
• I was just wondering if you could possibly get a book I need? I have searched for it everywhere and cannot find it in any local libraries.
• How do I access my online courses?
• Who do I contact if I can't log into myTC3?

How do I contact the Library?
Information on Library Contacts can be found in the Library Staff Directory.

Reference Desk: 607.844.8222, ext. 4363
Reference Desk (toll free): 888.567.8211, ext.4363
Library Service Desk: 607.844.8222, ext. 4360
You can email us via Ask a Librarian
Our mailing address is:
Tompkins Cortland Community College Library
170 North St.
P.O. Box 139
Dryden, N.Y. 13053-0139

Why do I need a TC3 Card to use the library? How do I get one?
You need your TC3 ID Card to check out library materials. Your TC3 Card also gives you access to the libraries of 64 SUNY campuses, including SUNY Binghamton, SUNY Cortland and the Catherwood Library at the School of Industrial Relations at Cornell University. The TC3 Card is your proof that you are a member of the College community. You can obtain an ID at the TC3 Card office (Room 110).

How do I print in the Library?
Students may use the credit on their TC3 ID for photocopying or computer printing. Full-time students (12 credit hours) get $14.40 worth of credit per semester on their TC3 Cards, part-time students get 15 pages per credit hour. The cash value is not refundable and expires at the end of each semester. For additional information see TC3 Card Frequently Asked Questions

How do I access the library databases and electronic reserves from off campus?
You can access our Electronic Databases from off campus. Use the number on your TC3 Card. Distance students or staff without a card can look up their ID number in myTC3.

Is there wireless access?
Baker Commons is a Wireless Internet Access Area, one of many on campus. If you are having problems please contact Technology Learning and Support Services, Room 258, Ext 4550.

I need help with research. Where do I go? Can I get help from off campus?
The library has reference librarians on duty and ready to help you whenever the library is open. You can get help online through Ask a Librarian or by calling 607. 844.8222, ext. 4363.

I am having trouble accessing the library databases. I get a message about ID number "activation."
For technical help contact Bill Drew 607.844.8222, ext. 4406.

I work during the day. Do you have evening hours?
We are open until 9:00 pm Monday through Thursday and from 1:00 to 5:00 pm on Sundays during the Fall and Spring semesters. For complete information, see Baker Commons Hours.

I was wondering if you could possibly get a book I need? I have searched for it everywhere and cannot find it in any local libraries.
If our library does not own the title you seek, you can it through our (free) Interlibrary Loan service.

How do I access my online courses?
Login to myTC3 and click on MyWebCourses.

Who do I contact if I can't log into MyTC3?
Please contact Technology Learning and Support Services, Room 258, Ext 4550.

Last update: Friday, November 20, 2009