Visitor

11/7/2009 1:20:27 PM

FAQ - Frequently Asked Questions

Use the contents section to go to the category that you have questions about or to go directly to the question that you have.

General Questions
	How do I use the FAQ?
	Why should I use myInfo?
	Why does myInfo need my email address?
	How do I change my email address?
	How do I change my address?
	What are "roles" in myInfo?
	What can I do as a visitor to myInfo?
	How do I apply or inquire online?
	How do I get to my online courses?
Setting Up a myInfo Account
	How do I get an account?
	What makes a good password?
	How does myInfo use my Nickname?
	Why do I want a password hint?
	How do I change my password later?
	How do I change my account settings later?
	I forgot my User ID...
	What if I forget my password?
Registration Questions
	How can I begin to use online registration?
	How do I register online?
	Can I mail or fax my registration?
	What are Keywords?
	Why would I want to use the Advanced search?
	How do I add courses to my Shopping Cart?
	What if I want to start over with an empty Shopping Cart?
	How do I find out more information about a specific course section?
	How do I find out more information about a specific instructor?
	How do I register for courses?
	What if there are errors when I try to register?
	How do I drop a course once I have completed registration?
Search Tips
	How do I use wildcard characters to conduct my search?
	What is a SOUNDEX search?
General Questions
	How do I use the FAQ? Click on one of the questions at the top of the page to be directed to its answer below. Once you have read the answer, click on Back to the top to return to the list of questions. Back to the top
	Why should I use myInfo? myInfo can provide you and other members of an educational institution's learning community, such as students, faculty, alumni, and administrators, with "anytime, anywhere" access to information services. myInfo also leverages the information management capabilities of the SCT PowerCAMPUS administrative software system. Back to the top
	Why does myInfo need my email address? Email addresses are used by myInfo to keep you informed of new features, campus happenings, and important course information from your instructors. If you ever forget your password, a new one or a hint to remember the existing one can be emailed to you. Back to the top
	How do I change my email address? After you log in, go to the Maintain Addresses page. Make sure that you change your email address on your permanent address record. Back to the top
	How do I change my address? After you log in, go to the Maintain Addresses page. You must know your current password. Enter the Current Password and enter the new password twice. Be sure to fill in a Forgotten Password Hint for the new password. Back to the top
	What are "roles" in myInfo? Roles are comprised of various web pages and act as a security mechanism, determining which pages are available to different users. When you first open myInfo, you have access only to the non-secure areas of the system, which constitute the visitor role. After you log into myInfo, the pages available to you will reflect your security access, i.e. that of a faculty member, student, alumnus, etc. Back to the top
	What can I do as a visitor to myInfo? Visitors can browse the institution's course catalog and degree requirements or view specific course offerings for the current year/term. Back to the top
	How do I apply or inquire online? You can apply online using myInfo by selecting online application in the visitor menu. If you would like to print out and mail an application, click here (adobe .pdf file). If you would like information about TC3 please visit the admissions portion of our website or email the admissions office. Back to the top
	How do I get to my online courses? Go to the e-TC3 Course Gateway: http://www.sunytccc.edu/e-tc3/e-tc3.asp. Find your course on the list and click on the appropriate login link. Read and follow the login instructions. Back to the top
Setting Up a myInfo Account
	How do I get an account? Current TC3 students should use their myTC3 account to access myINFO. You can find more information at my.TC3.edu Back to the top
	What makes a good password? In general, a good password consists of both numbers and letters. It should not be a common name or another word that might be easily guessed by someone who knows you reasonably well. Your myInfo password must be between 5 and 12 characters long. It is important to remember that the password you use is case sensitive. Back to the top
	How does myInfo use my Nickname? Once you have logged in, myInfo will welcome you on your home page using this Nickname. Back to the top
	Why do I want a password hint? If you ever forget your password, your hint should remind you of what it is. For example, if your password is Eagles, your hint could be 'What is my favorite football team?'. Your password hint should be something that other people could not easily use, however. In the above example, you might make your hint simply 'football', which would remind you but not others. Back to the top
	How do I change my password later? After you log in, go to the Change Password page. You must know your current password. Enter the Current Password and enter the new password twice. Be sure to fill in a Forgotten Password Hint for the new password. Back to the top
	How do I change my account settings later? After you log in, go to the Preferences page and click on Account Information. You may also set preferences for the Campus Forum and your personal calendar. Back to the top
	I forgot my User ID... Current TC3 students should use their myTC3 accounts to access myINFO. You can find more information at my.TC3.edu If you do not have [never have had] a User ID you can create an account from the Request Account page. If you already have an account please call the student service center at 844-6580 or stop by in Room 215. Back to the top
	What if I forget my password? Current TC3 students should use their myTC3 accounts to access myINFO. You can reset your myTC3 account using myPassword If you forgot your myInfo password you can request a new one on the Request Password Assistance page. You will be asked to enter your login Id. You may request to have either your password hint or a brand new password emailed to you. For security reasons, your existing password will not be sent. If your email address is not up to date or you need more help please call the student service center at 844-6580. Back to the top
Registration Questions
	How can I begin to use online registration? You must have a myInfo account and be authorized to register online. Carefully read the checklist and policies screens. Select the semester you want to register for. Courses must be added to your "Shopping Cart" before you can add them to your schedule. Using this Shopping Cart allows you to browse through the course catalog and set aside courses of interest before finalizing your schedule. Click on Course Search to make selections for your Shopping Cart. Back to the top
	How do I register online? Click here to view step by step instructions. Back to the top
	Can I mail or fax my registration? Yes, you can download and print the registration form (adobe .pdf file). Your completed form can be mailed or faxed to TC3. Back to the top
	What are Keywords? Keywords allow you to search through the course section titles and descriptions for a specific word such as 'art' or 'business'. Back to the top
	Why would I want to use the Advanced search? You can enter additional criteria for searching course sections here, including specific meeting days and times or specific instructors. Back to the top
	How do I add courses to my Shopping Cart? Click on Add to Shopping Cart. A window will pop up confirming your selection. Close this window and click on New Search to continue searching and adding courses to your Shopping Cart. Back to the top
	What if I want to start over with an empty Shopping Cart? Click on Empty Cart. Begin a new Course Search. Back to the top
	How do I find out more information about a specific course section? Click on the course name or the magnifying glass . A window will display with additional information such as prerequisites, fees and available credit types (grading options). Back to the top
	How do I find out more information about a specific instructor? Click on the instructor's name. A dossier will display with the instructor's schedule and contact information. Back to the top
	How do I register for courses? When you finished adding courses to your Shopping Cart, click on Back to Registration. Check the box below Add for the courses that you want to add to your schedule and then click on Process. Back to the top
	What if there are errors when I try to register? These errors must be corrected before you can register successfully. Adjust your selection of courses if there are any time conflicts. If you need over-rides for courses that are full or have prerequisites, you will not be able to register for these courses using myInfo. Please call the student service center at 844-6580 for assistance. Back to the top
	How do I drop a course once I have completed registration? Click on Make Schedule Changes to return to the schedule processing page. Check the box below Drop for the courses that you want to drop from your schedule and then click on Process. Back to the top
Search Tips
	How do I use wildcard characters to conduct my search? A wildcard is a symbol that represents one or more unspecified characters, used in searching text and in selecting multiple files or directories. Wildcard values in myInfo include: _ (underscore) - Represents any single character. For Example, to find all courses that have three letters followed by 100 (i.e. BIO100, ART100, ...), you would type "_ _ _100" into the search. @ - Represents any string of zero or more characters. For Example, to find all of the courses that contain the number 300 (i.e. ART300, BIOL300, COMPSCI3001, ...), you would type "@300@" into the search. Back to the top
	What is a SOUNDEX search? SOUNDEX is a method of searching for similar-sounding words or names. A SOUNDEX search is performed by entering the text on which to search, followed by a "#" sign. For example, typing "Thompson#" could return Themens, Thompkins, and Thompson. Back to the top