Tompkins Cortland Community College
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Need Help With Your Online Course?

Call or e-mail if you cannot find your answer here!

My user ID/password does not work.

Please refer to the following possibilities in troubleshooting this type of problem:

  • Follow the the log on directions exactly. Note: Your Angel account will be activated within a few days after you register, but your course(s) will not show up on hour Angel home page the day the class is set to begin. Also, if you have had an Angel account with the College before, your account will still be active, so please use your old user id and password.
  • Contact our Enrollment Services Center (contact info below) to make sure you are properly registered. If are registered for any online course, , and your user ID/password does not work, please contact Tony DeFranco, Bob Yavits, or the SUNY Learning Network Helpdesk (contact info below) to make sure that your online account has been activated.

If you are still having problems with your user id/password, please contact the college's Enrollment Services Center by phone (607.844.6540) or by e-mail.

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I received an email stating that my course access has been revoked.

Contact Enrollment Services Center via e-mail or phone (607.844.6580).

If you have received this message then there is a problem with your registration. Please contact one of our Enrollment Services Specialists to check the status of your registration material.

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I do not understand an assignment in my course.

Contact your instructor.

The best way to clarify these types of problems is to contact your instructor, either by phone or by email. Also, you can post your questions to the course, where the instructor or other students may answer them when they log in. The instructor will normally let you know when she or he will be online during the course of each week, so that you will have some idea of how soon your questions will be answered. Some instructors will log in nearly every day, but this schedule is up to the individual instructor. Three times per week is usually the very minimum number of login times for students. It is recommended that students log in more often.

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I need to switch sections in my online course.

Contact Enrollment Services Center via e-mail or phone (607.844.6580).

If you have mistakenly registered for the wrong section of an online course, our Enrollment Services Specialists can help you re-register for the correct section. Please contact them as soon as possible to resolve this problem:

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I need to drop my online course.

Contact Enrollment Services Center via e-mail or phone (607.844.6580).

Our Enrollment Services Specialists can help you drop your online course. Please contact them as soon as possible to resolve this problem so that other students waiting to get into the course may register.

Enrollment Services Center: e-mail or 607.844.6580

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I just added an online section and I cannot get into the course.

Follow the log on instructions exactly, or, contact the Enrollment Services Center by phone (607.844.6540) or by e-mail.

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I don't know how to post an assignment to my course.

Review the course orientation or contact your instructor.

Please refer to the SLN Student Orientation of your course to refresh your memory on this process. You will find a link to the orientation after logging into Angel on your Angel home page. If you are still confused after re-reading the orientation material, you can post your questions to the course, where the instructor or other students may answer them when they log in. The instructor will normally let you know when she or he will be online during the course of each week, so that you will have some idea of how soon your questions will be answered. Some instructors will log in nearly every day, but this schedule is up to the individual instructor. Three times per week is usually the very minimum number of login times for students. It is recommended that students log in more often.

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I haven't logged into my course for a few weeks now; can I still complete the course in time?

Contact your instructor.

Although it is unlikely that you will be able to catch up, while still remaining current, your instructor will be able to answer this type question best.

Remember, success in an online course requires a great deal of motivation and self-discipline. These are college level courses, and are fully equivalent to our traditional classroom courses. Work requirements are equal to or exceed those for our traditional classroom courses. Students will need to log in at least 3-5 times a week, complete all of the assignments on time, and read all of the course documents provided both by the professor and by other students.

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My computer will not connect to the Internet.

Contact your Internet Service Provider (ISP) by phone to make sure that there is not a problem with your computer setup or account.

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My computer is acting strange; I think it may have a virus.

Update your virus definitions or get virus software.

Since you are working in an online environment, you should be sure that you have some type of virus protection for your computer, and, that you have the most recent virus updates installed.

Check out Web Ontario's virus resource site if you do not have virus software on your computer or if you want to download the most recent virus update.

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If you have further questions, please contact:

  • The Enrollment Services Center by email or by phone at 607.844.6580 or toll free at 1.888.567.8211.
  • Tony DeFranco by email or by phone at 607.844.8222, Ext. 4399.
  • Bob Yavits by email or by phone at 607.844.8222, Ext. 4357.
  • The SLN HelpDesk, by email or by phone at 800.875.6269, Ext 1. Note that the SLN HelpDesk has evening and weekend hours.

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