What is EAP?
The Employee Assistance Program (EAP) is a service that TC3 has purchased for eligible employees and family members. It is a confidential service staffed by Masters level or above counseling professionals from the Family and Children's service of Ithaca. It is intended to assist you with any concern, personal, family or workplace that you may have.
What Does EAP Provide?
- Up to a maximum of eight in-person sessions annually per participant with a counseling professional for consultation and assessment on career, parenting, workplace issues, major life changes, anxiety, low self-esteem, anger, abuse, depression, grief and loss, money management, credit counseling, eldercare concerns, and adoption services and many other.
- Unlimited telephone consultation and referral as needed.
- Supervisory/Management consultation.
Who Knows That You Have Used Your EAP?
No one is informed that you or your family member has used the EAP without written permission. The exceptions to confidentiality are issues of life and death, and child abuse. A counselor will be able to explain more about this when you call.
How Do I Make An Appointment?
Call Family and Children's Service at 607.273.7494 or 1.800.834.1239 and tell them you are an EAP participant seeking a consultation. You will be asked a few brief questions and an appointment will be scheduled for you. Office hours are Monday through Friday, from 8:00 am to 5:00 pm. There is an answering service all hours that Family and Children's Service is closed.
Where is the EAP?
The EAP is offered both at Family and Children’s Service of Ithaca locations – 204 North Cayuga Street and 521 West Seneca Street, and through an Affiliate Network if you need to be seen in a county other than Tompkins. You will be given directions when your appointment is scheduled.